User Perception Online Survey

Focus on customer needs

A CIO wants to build customer trust and value at the lowest possible costs. This can only be achieved if ICT employees are able to look from the outside in. They have to put the customer first and have to learn to look at the end-to-end quality of the delivered ICT services from a user perspective. To establish the required behavior we developed a tool to track user perception to ensure a continuous focus on service quality.

Track user perception

UPOS (User Perception Online Survey) offers a highly customizable framework to track and measure the by users perceived end-to-end quality of the delivered services. You will be able to online monitor service scorecards per geographic area, business area, function, organization, user and judge how your service providers are really performing. You can identify trends of dissatisfaction and take actions towards your service providers to eliminate the underlying root causes of dissatisfaction. Ultimately you will deliver a better-perceived service, improve customer satisfaction and reduce IT costs.

Screenshots

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Pricing

Our pricing is straightforward and reasonable. There are no-long term commitments. You can sign up and use our services for as long as you need.

Satisfied customers

DHL Express has implemented the UPOS service in Europe as its standard for measuring the end-to-end quality of ICT services to ensure a continuous focus on service quality to improve customer satisfaction and reduce IT costs.