Unique values

Makes your life easier

We provide you the online services to track, measure and report user perceptions quickly and easily. Service level managers will waste no time anymore at collecting and reporting data but can focus completely on eliminating the root causes of dissatisfaction or manage the expectations to deliver a better-perceived service.

No investments

You can sign up and use our services for as long as you need. There are no long-term commitments. No investments in hardware, software and headcount necessary.

Short implementation time

A standardized approach ensures a short implementation time. Within three days we can set-up a production environment using the organizations own house style and using the standard available ICT survey template. If required we can order a unique URL to which the environments will be linked.

Highly customizable

You can set-up as many languages as you want. Every text used in the system can be adapted and translated to a non-IT language your users understand.

Rich of features but easy to use

UPOS is rich of features that allow you to fully customize the user perception survey to your own preferences. Despite all these features the UPOS services stay easy to use.

Clear performance criteria

UPOS allows you to define the end-to-end services your users expect. By questioning these services regularly you will get an accurate feedback of the quality of the delivered end-to-end services. You can identify trends of dissatisfaction and pro-actively take actions towards your service providers to eliminate the underlying root causes of dissatisfaction.

Global reach local touch

End-users can provide feedback by answering questions in their own language. By using the same clear performance criteria you can measure and monitor worldwide.

No third party needed

All features are included to monthly process the user perception survey. No independent third party is needed to run the surveys for you.

Multiple layers of security

We respect your privacy. We ensure that your data remains private and secure. If required we can add SSL to your account, so that data is kept in a totally encrypted environment.

Free feature requests

We are always open to new ideas. If new feature requests add value to the standard product they will be developed free of charge.